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Privacy Policy

Policy

TerraGo believes in protecting your privacy and will adhere to the principles set forth in this privacy policy when collecting, storing, transmitting, transferring or otherwise using your personal information.  

Information Collected

  • When you request additional information or register on TerraGo’s Web site, the Company will ask you to provide basic contact information.  
  • When you purchase TerraGo’s applications or services (the “Services”), the Company will ask you to provide billing information.  
  • When you register for or attend corporate events, the Company will ask you to provide basic contact information, billing information, and information related to your participation in such events.  

Location Data (Optional)

If you enable location-based features in the TerraGo application, we may collect information about your device’s location. This may include precise location data (such as GPS coordinates) or approximate location data, depending on your device settings and permissions. 

Location data is collected only when you explicitly opt in to this feature. The application does not collect location data by default, and you may disable location access at any time through your device operating system settings or within the application. 

Location tracking is used only to support optional operational features related to field workforce management, including tracking field crews working on infrastructure such as streetlights, improving operational visibility, coordination, and safety for those field activities.

Use of information

  • TerraGo uses information collected from you to provide you with the services you request.  
  • We may use information collected from you to provide you with additional information about our services, partners, promotions, and events and to improve our website and services.  
  • We will not review, share, distribute, or reference any of the personal information you provide to us except as (i) set forth in this privacy policy, (ii) provided in a TerraGo Master Subscription Agreement between you and us, if applicable, or (iii) as may be required by law. If you enter into a TerraGo Master Subscription Agreement, for example, we may access and use information provided by you for preventing or addressing technical problems with our Services or in connection with customer support matters.  
  • We use common Internet technologies, such as “cookies” and “web beacons,” to keep track of emails and website interactions between you and TerraGo.  

Use of Location Data

We use location data solely to support optional operational features related to field workforce management, including tracking and coordinating crews working on streetlights and other field activities. Location data is not used for advertising or marketing purposes and is not collected when the feature is disabled.

Customer Data

  • Customers of TerraGo may electronically submit data or information to the Company’s services (“Customer Data”).  
  • TerraGo will not review, share, distribute, or reference any such Customer Data except as provided in the TerraGo Master Subscription Agreement, or as may be required by law. In accordance with the TerraGo Master Subscription Agreement, TerraGo may access Customer Data only for the purposes of providing the services, preventing or addressing service or technical problems, at a Customer’s request in connection with customer support matters, or as may be required by law.  

Email Communication preferences

  • Every email from TerraGo used for marketing or promotion purposes contains instructions on how to “opt out” of receiving further marketing emails.  

European Union Data Protection Directive and Swiss Federal Act on Data Protection Safe Harbors

TerraGo adheres to applicable data protection principles for users in the European Economic Area (EEA), the United Kingdom, Switzerland, and other jurisdictions. Information regarding applicable privacy frameworks can be found on the relevant data protection authority websites.

Legal Basis for Processing Location Data

 For users located in the EEA, UK, or Switzerland, we process location data based on your explicit consent in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). You may withdraw your consent at any time by disabling location access in your device or application settings. Withdrawal of consent does not affect the lawfulness of processing prior to such withdrawal.

Your Choices and Controls

Location tracking is an optional feature. You decide whether to enable location access when prompted by the application or your device’s operating system. You may disable location tracking at any time. Disabling this feature will not affect your ability to use the core functionality of the application; however, location-dependent features related to field crew activities may no longer be available.

Data Sharing and Disclosure

We do not sell, rent, or disclose precise location data to third parties except where required to operate the service (such as secure cloud hosting providers), to comply with legal obligations, or as described in this privacy policy. If location data is shared with service providers (such as mapping or operational analytics partners), such recipients process data on our behalf pursuant to contractual privacy and security obligations.

Retention of Location Data

We retain location data only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Location data may be aggregated or anonymized for operational analysis.

Notice, Choice, Security, and Other Principles

  • TerraGo provides timely and appropriate notice when collecting personal information, including location data.  
  • TerraGo gives choices about the ways personal information is used and shared.  
  • If TerraGo transfers personal information to another country, we take appropriate measures to protect your privacy and the personal information we transfer.  
  • TerraGo employs appropriate physical, technical, and organizational measures to protect personal information from loss, misuse, unauthorized access or disclosure, alteration, and destruction.  

Access, Accuracy, Correction, and Enforcement

  • TerraGo provides ways for you to access your personal information, as required by law, so you can correct inaccuracies.  
  • TerraGo regularly reviews how it meets its privacy obligations, and provides ways to resolve complaints about privacy practices.  

How to contact us

Questions regarding TerraGo’s Privacy Statement or information practices, including this location tracking language, may be directed by email to info@terragotech.com or by postal mail to:

45610 Woodland Road, Suite 140
Sterling, VA 20166  

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, including changes related to the collection or use of location data, we will update the effective date and, where required by law, provide notice through the application or other appropriate means.

Last Updated:   January 2026

45610 Woodland Rd
Suite 350
Sterling, VA 20166
P: 678.391.9700

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