Customer Success Story

Prime Electrical

Prime Electrical

Prime Electrical is a leading contractor for Eskom in South Africa, Eskom generates approximately 95% of the electricity used in South Africa and approximately 45% of the electricity used in Africa. Prime Electrical leads Eskom’s projects that include “Minor Works” also known as the smaller jobs, located in the rural parts of South Africa.

Quick Summary

Challenge:

  • Remote locations without Internet access
  • GPS handhelds too expensive and inflexible
  • On-site document completion delaying projects and funding

Solution

  • TerraGo Edge notebooks with offline maps and forms
  • Edge notes tagged with onboard GPS or receivers
  • Mobile forms with signatures for real-time, on-site approval

Results

  • Saved time preparing site reports and documentation
  • Projects approved and funded faster
  • Customers get step by step view of progress with location reports
The Challenge

The Challenge

When working with “Minor Works” there are many more processes, documentation and procedures that Prime Electrical must follow and complete. Prime Electrical has to get various documents and proposals filed accurately and quickly to ensure the work can be completed and projects can be funded. Without the necessary paperwork, per Eskom’s specifications, projects will not be funded and will therefore delay the start date. Valuable time gets lost on site trying to get the necessary documentation filed. By the time the documentation is compiled and assessed by the main office, 30% of the information is either missing or not completed. This means more time is lost, and crews have to return to the job site to finish the necessary paperwork.

Prime Electrical also consistently has crews in remote locations with an inability to obtain an internet connection. This limits the field crews’ access documents, maps, schematics and forms needed to complete the job. Everything has to be done in advance, and if something is needed on-site, it is impossible to obtain.

Prime Electrical evaluated the use of using proprietary devices and handhelds for their data collection, but found the cost and maintenance to be too high and it look months to train crews to use the product. Prime Electrical wanted a solution they could use now, with minimal to no training required.

“TerraGo Edge has not only made our reporting and data collection more accurate, but it has allowed Prime Electrical field crews to be more efficient and effective.” - Marius Jansen van Vuuren, Chief of Operations, Drilling Division at Prime Electrical

The Solution

With the introduction of TerraGo Edge, Prime Electrical immediately saw a complete solution to their issues with data collection, timeliness of getting information back to the main office for assessment and the ability to access information offline. They could also deploy it quickly, with no need for wide-scale crew trainings. Prime Electrical instantly saw an increase in the quality assurance process, quantities of work done and documents completed all with the proper information. They also saw a sharp decrease in the amount of time it takes to get the information back to the main office. Eliminating many hours of wasted time.

TerraGo Edge’s map view and geo-aspect is also extremely valuable. Prime Electrical is using the map functionalities to document where every time an input is made, in addition to the muti-media aspect. Crews can now take pictures of work being done, attach it to a form and project, and in turn, Prime Electrical can now supply accurate and informative information to their clients detailing stages, and specific locations of work that was done, where, and what time. This will not only streamline customer service, but also provide Prime Electrical with more robust information to allow Eskom to inquire at every stage of the “Minor Works” progress.

""We were able to roll out the solution quickly, due to its low price-point and little, to no need for training." - Marius Jansen van Vuuren, Chief of Operations, Drilling Division at Prime Electrical

Prime Electrical is a leading contractor for Eskom in South Africa, Eskom generates approximately 95% of the electricity used in South Africa and approximately 45% of the electricity used in Africa. Prime Electrical leads Eskom’s projects that include “Minor Works” also known as the smaller jobs, located in the rural parts of South Africa.

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