International Empire Electric corp. has over a decade of experience in the electrical field and specializes in all phases of electrical contracting for the industrial, commercial and residential markets.
International Empire Electric corp. has over a decade of experience in the electrical field and specializes in all phases of electrical contracting for the industrial, commercial and residential markets.
With a wide range of clients in the industrial, commercial and residential markets, International Empire Electric (IEE) was looking to streamline their reporting, quoting and overall paperwork filing into a more efficient and time-saving process. For IEE, every second of delay is a dollar lost. With field workers throughout the State of New York, it was hard to get information back to the main office in a timely fashion. It would sometimes take days, or even months to compile the necessary reports to assess, quote and start a job. To add to the challenge, field crews would have to add photos and detailed observations to their normal reporting in order to highlight specific project aspects and proposals. At this point, not only was management looking for a faster way to deliver information back to the main office, but they were looking for a way to provide their customers with the most accurate information, to get the job quoted, started and completed in the shortest amount of time possible with the highest level of accuracy. They also did not want to deploy any specific proprietary hardware for their field crews, which would delay deployment, require training and add another item for them to pack.
International Empire Electric needed a customizable field data collection solution that would meet the needs of both its field crews and managers, and ultimately help deliver exceptional results to customers. Field crews needed an easy data collection solution that could be used on smart phones and tablets and not require any sort of proprietary hardware and specialty training. They also needed the ability to customize the required information collected in the field from each crew member – the solution needed to support multiple industries with manager-defined forms and ability to upload photos and media.
In order to meet these requirements, IEE surveyed and evaluated the market for mobile data collection solutions. They selected TerraGo Edge.
For International Empire Electric, TerraGo Edge has provided a flexible solution that makes the field crews and managers happy. Field workers can now easily document their findings (with text and multi-media), record observations and cite the required information defined by the main office. For the managers, it gives them the information they need to make critical decisions faster. The reports are instantly synched back to the main office from anywhere, anytime. They are able to review site reports as needed, without waiting days, months or even hours for them to come in. This has also made their customers happy with the speed and efficiency of the project milestones and accomplishments.
TerraGo Edge enables crews to instantly share photos, forms and job site reports with customers via text messages and emails. Also, they can bring a customer virtually to an installation and get immediate approval on a change order so they can keep working, eliminating delays and saving customers time and money.
Additionally, since TerraGo Edge is so user-friendly and adoption and deployment required minimal time, the ability to add more field crews, as needed, per job, is easy, no one needed any special training or additional devices. TerraGo Edge has allowed International Empire Electric to be scalable, regardless of the job.
TerraGo Edge’s workforce management features and data have helped IEE to improve efficiency and operations by tracking service goals, work quotas and maintenance activities.
Ultimately, TerraGo Edge helped International Empire Electric do the work they do so well, even better. As the old saying goes, “time is money,” and they are opening doors that were not open in the past due to their increased reporting efficiency. Less time spent using paper documents, and more time actually on-site, making customers happy and fixing issues critical to electrical infrastructure.
International Empire Electric corp. has over a decade of experience in the electrical field and specializes in all phases of electrical contracting for the industrial, commercial and residential markets.